You can change the name that displays here and in the program by logging into /login and scrolling all the way down to the bottom of the page and changing your name and display name.ġ3 To have the customer begin a support session with a session key
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From here you can send them a request to launch the full Bomgar client if necessary and from there you can begin screen sharing.
There are several ways to invite a customer to start a support session Click the “Start” button at the top left of the screen Choose “Generate session key” and have the customer enter the number at the Bomgar web portal Choose “ a link to a customer” which will open a new message in your client with a link to the session Click the “Support” menu at the top left of the page then “Generate Session Key” Provide the customer with the generated number Copy and paste the link into an or other type of message Here you can adjust the length of time for which the key and/or link is activeġ2 Bomgar Web Portal If you choose to have your name visible on the web portal, you can have the customer click on your name to start a chat session with you. Manage your support sessions Generate a session key or session link for customers Change whether or not you are available to accept chat sessions Set up a presentation Log into the software using your MyLSU username and passwordħ Bomgar Home screen From the home screen you can
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Įach group may have its own web portal For the Help Desk it is Go to /login Enter your MyLSU credentials If you do not have access to the site, contact your Bomgar administrator You will see a button to “Download Bomgar Representative Console” Click to download, then run the file to install the program
It is useful for issues that require more hands-on troubleshooting and cannot be efficiently resolved via phone or. Presentation on theme: "Bomgar Remote support software"- Presentation transcript:Ģ Introduction Bomgar is a remote support software that includes chat, screen sharing, file transfer, and other troubleshooting tools.
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